Refund Policy

*Please note any purchase made under a discounted promotion is FINAL SALE.

The below return policy only applies for purchases made at Full price:
We are proud to offer the highest quality merchandise and stand by our products. We will gladly refund or exchange any new and unused merchandise purchased directly from Hayden by Hayden-Harnett within 14 days of invoice date. Item(s) must be returned in original packaging (new, unused, unmarked, undamaged including original dust cover and cleaning cloth and registration card). Please email our customer service department at to obtain a return authorization number and return address.

For items being sent to our Returns department, please be sure to ship your item by insured, traceable methods offered by UPS or Fed EX. Once an RA# is obtained, please be sure the RA# is noted on the outside of the package, in the attention line of the shipping label.

Please note all shipping/handling costs are non-refundable. Any return shipping costs or proper packing of the returned items to ensure safe travels are not the responsibility of Hayden by Hayden-Harnett. Please allow two weeks for processing.