Customer Care



RETURN POLICY

We want you to be completely satisfied with your purchase from Hayden-Harnett. Thanks for shopping with us! We offer a 30-day return policy on all unused, full-price merchandise returned in the original packaging and in as-shipped condition. Please note that all sale merchandise is final sale-- this includes items purchased with a discount/promotional code. We will not accept returns or cancellations on sale merchandise.

To make a return: Please contact info@haydenharnett.com to receive an RMA# (return authorization). Items returned without an RMA# will not be accepted. When your authorized return (with RMA#) is received, we will refund the purchase price, minus shipping charges. Please note that refunds are issued solely at the discretion of Hayden-Harnett. Returns will only be accepted with an RMA# and when the item is returned within the 30-day grace period in its original condition and packaging.

Please ship authorized returns to:

Hayden-Harnett
attn: Returns
10 W. 33rd Street
Suite 306
New York, NY 10001
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SHIPPING

We offer free shipping via UPS ground on all orders of $100 and up within the contiguous United States. We ship to all international destinations where it is legal to do so, and offer a flat-rate shipment rate, reduced for oders of $100 or above. Please note that customs, duty, and import fees may apply to international orders and that the recipient is responsible for all fees associated with the purchase.

We typically ship orders within 48 hours of receipt. During peak sale events, please allow up to one week for your order to be processed and shipped. When your order is processed and shipped, you will receive a shipment confirmation email, including the UPS tracking #. If you have questions about your shipment, please contact info@haydenharnett.com and our customer service team can assist you.

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SALES TAX

By law all items shipped to addresses in California and New York State will be charged sales tax.

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PRICE ADJUSTMENTS & SALE ITEMS

We will honor price adjustments within 7 days of the original purchase date. Price adjustments will be issued only if the same style and color are in stock at the time of request. Price adjustments will not be honored outside of the 7 day grace period.

Please note that all sale items are final sale. This includes items purchased via discount/promotional codes or coupons.

We will only accept returns for items purchased at full price.

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GIFT CARDS & STORE CREDIT CODES

Hayden-Harnett gift cards are valid towards any purchase. To check the available balance and expiration date of your gift card or store credit code, or to order one, click here. Please note that all gift cards and store credit codes expire within 1 year of issue date. If you need assistance with your gift card or store credit, please contact info@haydenharnett.com for assistance.

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WARRANTY & REPAIRS

Hayden-Harnett products are made with great materials and exacting attention to detail. We warranty all merchandise purchased from authorized full-price retailers for one-year from purchase date. We are happy to issue complimentary repairs against any manufacturing or hardware defects within our one-year warranty period.

We do not warranty against leathers that are damaged due to normal usage, or from color transfer from clothing during normal usage. For leather items that require cleaning, we recommend you use a reputable leather care specialist such as Leather Spa.

Items outside of warranty timeframe: We are happy to assist you with repairs for items outside of our one-year warranty period for a flat-fee repair charge. Please note that leathers and certain types of hardware from previous seasons may no longer be available and we may not always be able to repair your out-of-warranty item. Please contact info@haydenharnett.com for assistance with all out-of-warranty repairs and to receive a repair fee estimate.

Warrantied item repairs: Please contact info@haydenharnett.com to receive a repair authorization email.

Please ship authorized repairs to: Hayden-Harnett
attn: Repairs
10 W. 33rd Street
Suite 306
New York, NY 10001


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PHILOSOPHY, CARE, & CLEANING

We love leather. Hayden-Harnett bags and accessories are designed to offer you years of style and functionality. Our philosophy is simple– thoughtfully crafted leather goods that pass hand-to-hand, generation to generation.

Leather is a beautiful, warm, and ancient material. Signs of wear and changes in leather color are normal with love and daily use. Variations in the leather color and grain are normal and an inherent part of the unique beauty of each bag. Due to the natural tanning process of many of our leathers, brighter colors may transfer in humid or wet conditions. With proper care and cleaning, Hayden-Harnett items will maintain their beauty and durability for generations.

Basic care: We recommend treating your bag with leather cleaning, conditioning, and weatherproofing products from Lovin My Bags. Be sure to choose products that are appropriate to the type of leather your item is crafted from. Most Hayden-Harnett leathers are natural/naked finish American cow or lamb leathers. Always spot test cleaning products on an inconspicuous area (i.e. Bottom of the bag, or under the flap) before treating the rest of your bag. We recommend cleaning and conditioning our items once per year to keep your leather healthy and happy.

Cleaning: Hayden-Harnett does not offer leather cleaning services. For bags that are stained, we recommend working with a professional leather cleaning service who can help to best restore your item expertly. We recommend the following professional leather cleaning professionals: Lovin My Bags and Leather Spa.

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SECURITY

All transactions at haydenharnett.com are protected by SSL encryption. We greatly limit access to online transactions to ensure your safety. Consumer information is never shared with, or distributed to, third parties.

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LEGAL

All portions of this site are the sole property of Hayden-Harnett and Accessory Headquarters, LLC.

Images, text, and the products within the site may not be duplicated, copied, sold, or resold without permission from Hayden-Harnett or Accessory Headquarters, LLC.

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© 2014 Hayden-Harnett
 

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